Verint Engagement Management

Verint Engagement Management is a leading provider of management software for customer engagement centers from which our customers can make better decisions

Verint Engagement Management Software Description

Verint Engagement Management is a leading provider of management software for customer engagement centers from which our customers can make better decisions. The platform is flexible and extensible to meet our customer’s unique needs and provides organizations with the ability to leverage their customer data in order to deliver real business results. Verint Engagement Management improves the process of data management, interaction, engagement, and response. Automating the functions of data management, interaction channels, and workflows ensures that your organization knows who its right customers are and have instant access to the right person at the right time and on the right channel.

Increase sales opportunities with outbound calling and lead management. Improve agent productivity and reduce agent no-shows by automatically scheduling calls. Generate comprehensive reports by automating your workforce management processes and combining them with real-time contact center monitoring. Moreover, the platform allows organizations to automate the gathering, normalization, enrichment, and analysis of customer and employee engagement data. Additionally, it unifies and transforms real-time and predictive analytics for better customer engagement management.

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Verint Engagement Management
Verint Engagement Management
Verint Engagement Management
Verint Engagement Management

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