Pega Customer Service
Pega Customer Service Software Description
Pega Customer Service is a cloud-based, multi-channel customer service solution that helps companies be proactive, responsive, and efficient while providing a superior customer experience. It will help businesses drive revenue, reduce costs and increase customer satisfaction. A great feature is the Pega Live Chat, which allows users to plan, schedule, and start live chat sessions with customers. This feature allows businesses to create time slots and messaging that serve their purposes.
They can also see details of when customers have visited the website and use this information to create better-formed responses. Companies can manage their customer service efforts by automating tasks and activities, providing customers with a self-service portal for addressing their own needs, and routing issues to the correct support team member. All in all, the Pega Customer Service platform helps hundreds of organizations across the globe address their customer service needs.