Paldesk Software Description
Paldesk is an Omnichannel live chat and helpdesk software that enables businesses to provide customer support through live chat, email, phone, and social media channels. It integrates with the most popular CRMs and business applications like Salesforce and Zendesk, making it easy for businesses to manage customer support from a single platform. Businesses can manage customer support tickets, track customer conversations, and collaborate with team members to resolve customer issues. You can also assign tickets to specific team members, track the progress of each ticket, and generate reports.
Some key features include a ticketing system that allows businesses to track and manage customer queries, a live chat system that allows businesses to communicate with their customers in real-time, a Helpdesk reporting that provides businesses with insights into the support queries being made by their customers, etc. This is perfect for businesses that want to provide customer support or want to engage with their customers on a more personal level.